Go 11's Privacy Policy — Your Information, Our Responsibility

Go 11 (go11.ws) is an online gaming platform serving users in Bangladesh. We believe the protection of your personal data is a fundamental right. This Privacy Policy explains how go 11 handles your information.

By creating an account or using the go 11 platform, you agree to this Privacy Policy. Our Privacy Policy is aligned with international data protection standards, including GDPR.

This Privacy Policy applies to all go 11 services — including the website, mobile app, and other digital channels. Feel free to reach out if you have any questions.

Go 11 only collects information that is necessary. We do not gather data beyond what is required. The following types of information are typically collected:

Personal Identification Information:

• Full Name (as per National ID)
• Date of birth & age verification information
• Mobile number & email address (where applicable)
• National ID number (for KYC verification)
• Residential address (optional, applicable in certain cases)

Financial data:

• BKash, Nagad, or Rocket account number
• Deposit & withdrawal history
• Transaction amount & date

Technical Information:

• IP address & device type
• Browser Type & Version
• Login time & session data
• Location data (city/country level only, not precise location)

Gaming activity data:

• Game History & Statistics
• Bet amounts & outcomes
• Bonus usage history

Go 11 collects your data through several methods. Here's what you should know about each one:

• Directly provided: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically Collected Data: Information collected automatically via cookies and tracking technologies while using the platform.
• Payment Providers: Information received from payment gateways during transactions via bKash, Nagad, or Rocket.
• Third-Party Verification: In some cases, government databases or verification services may be used to confirm your identity.

Go 11 does not collect any information without your knowledge or consent. Where required, your consent is obtained before any data is collected.

Go 11 uses your data only for the specific purposes listed below — never for anything beyond that:

Go 11 does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment Providers: To process transactions with payment service providers such as bKash, Nagad, and Rocket.
• KYC Partner: With identity verification service providers — for verification purposes only.
• Technology Services: Server hosting and cloud service providers — they process data only according to go 11's instructions.
• Legal Requirements: Disclosure may be required under a court order or a lawful request from a government authority.
• Business restructuring: In the event of a company merger or acquisition, data may be transferred — however, users will be notified in advance.

Go 11 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure platform security — the platform cannot function without these.
• Functionality Cookies: To remember your preferences (language, theme) — enhancing your overall experience.
• Analytics cookies: To understand how the platform is being used — all data is collected anonymously.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Go 11 does not store your data beyond what is necessary. Different types of data are retained for different periods:

• Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
• Transaction history: 7 years from the date of transaction (as required by financial regulatory authorities).
• KYC Documents: 5 years from the date of verification.
• Support Contact: 2 years from the date of resolution.
• Cookies & Session Data: At the end of the session or after a maximum of 30 days.
• Marketing Consent: Until you opt out.

As a go 11 user, you have the following rights over your own data:

• Right to Access: You can request to see what data go 11 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Subject to certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may opt out of your data being used for marketing purposes.
• Right to withdraw consent: You may withdraw any consent at any time.

To exercise these rights, email support@go11.ws. We aim to respond within 30 business days.

Go 11's services are intended exclusively for users aged 18 and above. We do not knowingly collect any data from minors.

Parents are encouraged to monitor their children's online activity. If you believe a minor has created an account on go 11, please notify us immediately at support@go11.ws.

Go 11 uses industry-leading security technologies to keep your information safe:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-factor authentication (2FA): OTP verification system for account security.
• Firewall & IDS: Advanced firewalls and intrusion detection systems to prevent unauthorized access.
• Security Audits: Regular third-party security audits and vulnerability assessments.
• Staff Training: All go 11 staff receive regular training on data protection.

Go 11 may update this privacy policy when necessary. In the event of changes:

• The "Last Updated" date at the top of the page will reflect the change.
• A notice will be posted on the platform for any significant changes.
• For significant changes, users will be notified via email or SMS.

Continued use of the platform after any updates will be considered your acceptance of the revised policy. Please revisit this page from time to time.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@go11.ws
• Live Chat: Available directly on the platform (24/7)
• Response Time: Typically within 24–72 hours

Our Data Protection Officer is always available to help address any privacy-related concerns you may have.