Go 11's Terms & Conditions — Complete Guide

These Terms & Conditions form a legal agreement between go 11 (go11.ws) and its users. By accessing, registering on, or using any service on the go 11 platform, you agree to be bound by these Terms & Conditions.

Go 11 is an international-standard online gaming platform built specifically for Bangladeshi users. All of the terms and conditions outlined below must be followed in order to use our services.

Go 11 provides full Bangla-language services for users in Bangladesh. The Bangla version of these Terms & Conditions is legally binding, and in the event of any conflict with the English version, the Bangla version shall take precedence.

To open an account on go 11, you must provide accurate and complete information. Registering with false or incomplete details may result in account termination.

The following information must be provided accurately at the time of registration:

• Full Name (as it appears on your National ID)
• Active Bangladeshi mobile number
• Correct Date of Birth
• A strong password

Each individual may register only one account. If multiple accounts are found under the same person, all accounts will be suspended and the balances may be forfeited.

Go 11 may request a National ID or other proof of identity at any time for account verification. Withdrawal access may be restricted until the KYC (Know Your Customer) process is completed.

Go 11's services are available to users aged 18 and above only. Minors are not permitted to use this platform.

Go 11 is committed to keeping minors away from gaming. We promote responsible gaming and urge parents and guardians to monitor their children's online activity.

Deposits and withdrawals on go 11 are easy via bKash, Nagad, and Rocket. All financial transactions are secured with SSL encryption.

Deposit Rules:

• Minimum deposit: ৳200 BDT
• Maximum deposit: ৳1,00,000 per day (may vary depending on account level)
• Deposits are generally credited to your account instantly.
• Failed transactions are refunded within 24 hours

Withdrawal Rules:

• Minimum Withdrawal: BDT 500
• Withdrawal requests are typically processed within 15–30 minutes
• Withdrawals will be limited until KYC verification is complete
• Wagering requirements must be met before bonus funds can be withdrawn
• Withdrawals may be temporarily placed on hold in cases of suspicious activity

Go 11 offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

General bonus terms & conditions:

• The welcome bonus is available to new members only and applies to the first deposit
• Each bonus carries a specific wagering requirement (typically 10x–30x).
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements have been met
• The same bonus cannot be claimed more than once.
• Bonuses have a specific validity period; they will be cancelled once expired
• Accounts may be suspended if bonus abuse is detected

All games on go 11 are powered by certified RNG (Random Number Generator) technology, ensuring completely fair and unbiased results.

• In the event of a technical issue affecting game results, the decision of go 11 management shall be considered final
• If a game is interrupted due to network issues, the wagered amount will be refunded
• RTP and payout information for each game can be found in the Game Rules section
• If an event is cancelled in Sports Betting, the bet will be voided and your stake will be refunded.
• The dealer's decision is final in Live Casino games

Always game responsibly on go 11. Visit our Responsible Gaming You'll find detailed guidelines on the page.

The following activities are strictly prohibited on the go 11 platform:

• Creating or managing multiple accounts
• Registering using another person's identity
• Bonus fraud or attempting to exploit the system
• Using automated bots or software to play games
• Money laundering or unlawful financial activity
• Attempting to exploit platform vulnerabilities (hacking)
• Harassing or threatening other users
• Impersonating go 11 staff

You can close your go 11 account at any time of your own choosing. Simply contact our support team to do so.

For voluntary account closure:

• Complete all withdrawals before closing your account
• Bonus balance will be forfeited
• You may request account reactivation within 30 days of closure.

Reasons go 11 may close an account:

• Violation of Terms and Conditions
• Fraudulent or deceptive activity
• Registering with false information
• Accounts with no activity for an extended period (12 months) may be marked as inactive

Go 11 places the highest priority on protecting your personal information. We never sell or share your data with third parties.

The information we collect is used solely for the following purposes:

• Account Verification & Management
• Payment Processing
• Customer Support
• Sending relevant offers and promotions (subject to consent)
• Fraud Prevention & Security

For more information, visit our Privacy Policy Read the page.

Go 11 will not be held liable for any losses arising from the following circumstances:

• If a game is interrupted due to loss of internet connection
• If a transaction is delayed due to a third-party payment provider
• If account security is compromised due to the user's own negligence
• If the service is temporarily unavailable due to an unexpected technical error

Go 11 reserves the right to modify, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notification.

Continuing to use the platform after any changes means you automatically accept the new terms. Please check this page regularly.

If you have any questions or concerns about the Terms & Conditions, please get in touch with us:

• Email: support@go11.ws
• Live Chat: Available directly on the platform (24/7)
• Support Hours: Monday–Sunday, 24 hours

Our support team provides assistance in Bangla and is committed to resolving any issues promptly.