Gaming is for enjoyment — not stress. go 11 believes every player deserves to play mindfully, within their limits, and with genuine fun. Our Responsible Gaming tools and guides are here to help you do exactly that.
Online gaming and Sports Betting have become a popular form of entertainment. But like any leisure activity, it's important to know your limits. At go 11, responsible gaming isn't just a policy — it's a commitment we make to every player.
Online gaming is increasingly popular across Bangladesh. At go 11, we want you to enjoy every moment — but never at the cost of your family, work, or financial wellbeing. Responsible gaming means staying aware of your budget and time, and treating gaming as entertainment, not a source of income.
Important Notice: go 11 is strictly for users aged 18 and above. Minors are not permitted to use this platform under any circumstances. If you know someone underage who is using go 11, please report it immediately at support@go11.ws.
Most people game responsibly. But in some cases, gaming can spiral out of control. Watch out for these warning signs:
If you notice these signs, use go 11's Self-Exclusion or limit-setting tools. Reach out to our support team if you need further assistance.
At go 11, responsible gaming is guided by a set of core principles every player is encouraged to keep in mind:
go 11's Promise: We put every player's wellbeing above profit. If you ever feel that gaming is causing problems in your life, go 11 is always here to help.
Financial protection is the cornerstone of responsible gaming. On go 11, you can easily set deposit and betting limits to ensure you never spend beyond your monthly budget.
Think of gaming as a service you're paying for — much like a movie ticket or a meal out. Viewing it as a cost of entertainment takes the pressure off and makes the experience more enjoyable.
If you answer "Yes" to any of the questions below, consider seeking support:
Do you bet more to try to win back money you've lost?
Do you feel restless or anxious when you're not gaming?
Have family or friends expressed concern about your gaming?
Have you ever used money set aside for essential expenses on gaming?
Is gaming affecting your sleep, work, or family life?
For any gaming-related concerns, go 11's support team is always here to help.
Go 11 offers a range of effective tools to help you stay in control of your play.
| Tool Name | How to | How to Activate | Active Hours |
|---|---|---|---|
| Deposit Limit | Set a maximum deposit limit on a daily, weekly, or monthly basis | Account Settings → Set Limits | Instant |
| Betting Limit | Controls the maximum amount you can bet within a set period | Account Settings → Betting Controls | Instant |
| Time Limit | Sets daily or weekly session time limits | Account Settings → Time Control | Instant |
| Cooling-Off Period | A gaming break for a set period (1 day to 6 weeks) | Contact Support | Within 24 hours of request |
| Self-Exclusion | Fully deactivates your account for an extended period (6 months to permanent) | Email us at support@go11.ws | Active within 24 hours |
| Reality Check | Sends reminders during regular breaks to keep track of how long you've been playing | Enable Notifications in Settings | Instant |
Set a monthly budget so your essential expenses are never at risk from gaming.
Limit your daily gaming time and protect time for family and work.
Activate a cooling-off period or self-exclusion anytime — no questions asked.
Go 11 has multiple layers of player protection to support responsible gaming.
Go 11 strictly verifies the age of every user at registration. Anyone under 18 will not be permitted to create an account.
You can easily view a detailed breakdown of your monthly gaming spend. If any unusual activity is detected, go 11 will automatically send you an alert.
If you need a longer break, use self-exclusion. Once activated, your account will be fully suspended for the specified period.
Go 11's support team helps with gaming concerns without judgment. Your privacy is protected, and guidance is provided with full confidentiality.
Deposits, bets, and time — manage all three separately. Lowering a limit takes effect immediately; raising one requires a 24-hour wait.
At regular intervals, a message will remind you how long you've been playing and how much you've spent.
Setting limits on go 11 only takes a few minutes. Just follow these simple steps:
Lowering a limit takes effect immediately at any time. However, a 24-hour cooling period applies when increasing a limit — this is designed to prevent decisions made in the heat of the moment.
Log in to go 11 with your mobile number and password.
Click the profile icon in the top right corner and select "Settings".
In the settings menu, look for the "Responsible Gaming" tab.
Choose the type of limit you need — deposit limit, bet limit, or time limit.
Set daily, weekly, or monthly limits and specify the amount. Confirm with OTP.
Click the "Save" button. Your limit will take effect immediately and you'll receive an SMS confirmation.
Join go 11 — where your entertainment and safety both come first. Play responsibly with our suite of Responsible Gaming tools.